As vice president of customer experience for Southern Company Gas, Louise Scott leads efforts to deliver world-class value to 4.2 million customers in four states served by utilities of Southern Company Gas. In this role, she has responsibility for customer care center operations, billing, payment, credit collections and remittance, Voice of the Customer and supporting customer initiatives.
Scott brings more than 30 years of experience to this role. Most recently, Scott served as the vice president of customer services for Southern Company’s Georgia Power subsidiary, where she was responsible for the company’s customer care
center in Henry County, smart meters and eBusiness activities that supported
2.5 million customers.
Scott joined Southern Company in 1995 and has served in a variety of leadership roles including vice president and regional chief information officer for the company’s Georgia region. She has also served as the Georgia Power manager of region operations in north metro Atlanta, director of customer care center, manager of workforce planning, as well as manager of various power distribution groups.
A native of Gloversville, New York, Scott earned a bachelor’s degree in mechanical engineering from the University of Florida and a bachelor’s degree in studio art from the State University of New York. She completed the Emory University Goizueta Business School executive program and the University of Pennsylvania Wharton School executive accounting and finance program.