This session introduces communication techniques from Jefferson Fisher’s The Next Conversation, focusing on staying in control, speaking with intention, and strengthening connection. Participants learn how saying less with more purpose can de‑escalate tension, reduce defensiveness, and create more meaningful interactions.

Learning Objectives
1.    Identify key principles from Fisher’s three-part communication model—control, confidence, and connection—and apply them to everyday conversations.
2.    Practice using concise, intentional language that promotes clarity and reduces conflict.
3.    Apply strategies for lowering defensiveness and increasing trust during challenging discussions.
4.    Strengthen communication habits that support calm, effective conversations in both personal and professional settings.